Yes, you can browse your order history for the past two years by visiting the “ORDER HISTORY” page. We cannot guarantee cancellations following this 48-hour window. Please note cancellations for custom-printed products must be requested within 48 hours after placing an order. Please contact us at 1.800.265.1009 and our customer support team will assist you. Orders cannot be cancelled through the website. Please note it takes about an hour for this order to be displayed in your order history. If your order was placed successfully, you will be directed to an order confirmation page. A confirmation will also be sent to the email address associated with your account. How do I know if my order was successful? You can select the appropriate ship-to address here. When signed in, a “Select Ship To” drop-down field will be available if you have multiple ship-to addresses associated to your account. How do I select the ship-to address for my delivery? Please note you need to sign in to proceed to checkout and place an order. After reviewing all the details, click the “PLACE ORDER” button at the bottom right of the page to place an order. Once you have placed items in your cart, click the cart icon in the top right-hand corner of every page to proceed to checkout. You can also add items to your cart from your ORDER HISTORY by clicking the “REORDER” button. Placing Orders How do I place items in my cart?Ĭlick the “ADD TO CART” button beside a product in a product listing page or within a specific product description page to add to your cart. New! You can also view quantity pricing for all products on product detail pages. Once signed in, real-time pricing and availability are shown for all products on product detail pages. Can I look up pricing and availability on the website? Only you can see your branded products, since they are associated with your secure account. You can browse and order from our entire catalogue of product through the Pharmacy Store – but please note you will have to log into your account before you can review and order branded products. What products can I review or order using the website? Please contact us at and a customer service associate will assist you. How do I request a product that I cannot find on the website? You can also enter keywords and/or product item numbers in the search box at the top right to search our product catalogue. Select the “PRODUCTS” link in the top menu to navigate product categories. Please contact us at to make changes to your account. How do I make changes to my account information? If you do not have a Jones Account Number, you will need to submit a completed New Customer Form to before you can create an account. How do I register, so I can begin purchasing pharmacy products online?Ĭlick on the “CREATE ACCOUNT” link in the top menu and input all of the necessary information to create an account. An account activation email will be sent to you with a link for you to set up a password for your account. Enter your email address to have a password reset link emailed to you. What do I do if I forgot my password?įrom the “SIGN IN” page, click on the “Forgot Password?” link below the password field. Enter your username and password and click the “SIGN IN” button to access your account. Sign In How do I sign in to my account?Ĭlick the "SIGN IN" button on the top right of the page to go to the login screen. Be sure to check out our tutorial video series for quick and easy answers to frequently asked questions about the Pharmacy Store.
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